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Price Snapshot
How much does Crisp cost?
Crisp starts at $45/mo for a paid plan, with a free plan for smaller teams. That's at category median for Customer Support tools.
Plans
Crisp plans and pricing
3 paid plans · Monthly billing · Verified Jul 8, 2026
2 seats, 100 customer profiles, chat widget, shared inbox, mobile apps, chat SDKs, no AI credits
4 seats, shared email inbox, ~90 automated conversations ($5 AI credits), shortcuts, chat triggers, custom email domain
10 seats, omnichannel inbox (WhatsApp, Instagram, SMS), workflow automation builder, knowledge base, analytics, ~450 automated conversations ($25 AI credits)
20+ seats, ticketing system, 100+ integrations, white labelling, advanced analytics, ~1,350 automated conversations ($75 AI credits), additional agents at $10/month
Dedicated onboarding, personalized SLAs, enhanced rate limits, custom features, team training
The free plan gives you 2 seats, 100 customer profiles, a chat widget, shared inbox, mobile apps, and chat SDKs. There are no AI credits on this tier, so any automated conversation handling starts on Mini and up.
Recommendation
Which plan should you choose?
You get a working chat widget, shared inbox, and mobile apps with zero spend. Fine until you outgrow 100 customer profiles or need automation.
$45/month per workspace covers 4 seats and a custom email domain, which is enough for a two-to-four-person support team handling moderate volume.
This is the first tier with omnichannel messaging built in, plus a knowledge base and workflow automation for $95/month.
The ticketing system and 100+ integrations at $295/month make sense once conversations turn into tracked support tickets rather than one-off chats.
If your compliance or uptime requirements go beyond what Plus offers, Enterprise gets you dedicated onboarding and personalized service terms, but you'll need to talk to sales for a number.
Editorial
My take on Crisp pricing
The per-workspace pricing is the thing to understand before anything else. A $45/month Mini plan covers 4 seats, which works out to roughly $11.25 per seat if you fill every slot. That's a decent deal compared to per-agent pricing tools like Intercom, where seat costs stack fast.
What catches people off guard is the AI credit system. Each paid tier bundles a specific dollar amount of AI credits ($5 on Mini, $25 on Essentials, $75 on Plus), and Crisp translates that into an estimated number of automated conversations. If your support volume runs heavier than average, or your AI agent handles longer, more complex threads, you'll burn through that allotment before the month is over and need to buy more credits.
There's no published rate for extra credits in the data I have, so budget for that as a possible add-on cost.
The jump from Essentials ($95/mo) to Plus ($295/mo) is the steepest step in the ladder, roughly 3x. You're paying for ticketing, white labelling, and 100+ integrations, which matters if you're running a support operation with real ticket volume. But if you only need the omnichannel inbox and automation builder, Essentials might cover you longer than the pricing page implies at first glance.
Deals
Available discounts
Annual Billing
Crisp offers a yearly payment option after you subscribe, but the specific annual rate or discount percentage isn't published. Check your dashboard or contact Crisp directly for the current annual price.
Verdict
Is Crisp Worth the Price?
Crisp makes sense if you have a small team sharing a workspace and want to avoid per-seat billing creep. A 4-person support desk on Mini pays $45/month total, not $45 per person, which changes the math compared to seat-based competitors like Intercom or HubSpot's chatbot tools.
It gets less clear-cut once you need omnichannel support and heavier AI automation. The Essentials-to-Plus jump triples your bill, and the AI credit system means your actual automation cost depends on conversation volume, not a flat rate. If you're a solo operator or a lean team of four, the flat pricing works in your favor.
If you're scaling past 20 agents with high AI-conversation throughput, run the math on credit overages before committing.
FAQ
Frequently Asked Questions
Yes. The free plan includes 2 seats, 100 customer profiles, a chat widget, shared inbox, mobile apps, and chat SDKs. It does not include any AI credits, so automated conversation handling isn't available until you upgrade.
Pricing is per workspace, not per seat. Mini starts at $45/month, Essentials is $95/month, and Plus is $295/month. All three are billed monthly by default, with an annual payment option available after you subscribe (specific annual rate not publicly listed).
Each paid plan bundles a dollar amount of AI credits that power automated conversations: $5 on Mini (about 90 conversations), $25 on Essentials (about 450 conversations), and $75 on Plus (about 1,350 conversations). Once you exceed that estimated volume, you'll likely need to purchase additional credits, though the overage rate isn't published in Crisp's plan data.
Yes, Crisp offers a 14-day free trial on paid plans, letting you test omnichannel inbox, automation, and AI features before committing to a monthly workspace fee.
No. Crisp does not list a money-back guarantee. The 14-day free trial is the main way to evaluate the platform risk-free before paying.
Plus includes 20+ seats, and additional agents beyond that are billed at $10/month each. This is the only per-seat add-on cost in Crisp's otherwise flat, per-workspace pricing structure.
Enterprise pricing is custom and not published. It includes dedicated onboarding, personalized SLAs, enhanced rate limits, custom features, and team training, all negotiated directly with Crisp's sales team.
See the pricing for yourself
14 days free. No credit card. See which plan fits before you pay.
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Joonas Rotko
Author & founder of That Marketing Buddy
I score marketing software for AI-stack fit (MCP, API, agent-readiness), backed by 10+ years in digital marketing. Building the most trustworthy marketing software database so you can trust the pricing data on this site.
This page may contain affiliate links. I earn a commission at no extra cost to you. This never influences pricing data.